Service & Maintenance

Maak van onderhoud een Extensive process

Offer service and maintenance contracts, schedule work in advance, and keep customers automatically informed. This way, you prevent missed maintenance opportunities and your team knows exactly when action is required.

More than 5,000 users have already gone before you!

Keep a grip on maintenance interval

View which customers require maintenance, which products they are using, and when the next visit is scheduled.

Manage service and maintenance contracts
Record maintenance per customer and product
Plan periodic maintenance in advance
Send customers confirmations automatically
Send self-adjustable reminders

Senn Friesen
Account manager

Everything for professional Service and maintenance

Manage contracts, products, maintenance schedules and customer communication from one central environment. This way, your maintenance planning stays up-to-date and your team will never be unexpectedly faced with a closed door.

Offer service contracts

View all active, completed and upcoming projects in one overview

Managing maintenance contracts

Centrally record operating times, appointments and maintenance frequencies

View maintenance customers

See immediately which customers are actively receiving maintenance or service

Products per customer

View which products, installations, or equipment are present at the client's location.

Plan preventative maintenance

Schedule the next maintenance moment immediately or periodically

Automatic confirmations

Inform the customer immediately once a maintenance appointment has been scheduled

Self-adjustable reminders

Get an instant notification as soon as a quote is viewed or accepted

Maintenance history

Store drawings, files, work documents and other attachments centrally

Always maintain planned ahead

Manage maintenance per customer and immediately see which products, installations, or devices are in use by that customer. Plan the next maintenance moment directly and easily keep an overview of performed, planned, and upcoming maintenance.

This way, you always know which customers need attention, when your team needs to visit, and which product is involved. All information is centralised, making maintenance easier to plan and faster to find.

Automatic reminders in your own corporate identity

Once a maintenance appointment has been scheduled, the customer will automatically receive a confirmation from your own email address and domain. The communication will be sent in your company's house style, so every message is professional and recognisable.

You decide for yourself when reminders are sent, for example one week and one day before the appointment. This means manually sending emails or calling customers back is no longer necessary. The customer remains automatically informed and your employees are less likely to be faced with a closed door.

Start today
Met 4planning!

Create your own app entirely without obligation and start organising your organisation more efficiently straight away!

4planning, since 2016.

Since 2016, 4planning has been helping organisations to more intelligently manage customers, processes, and communication. Based on years of practical experience, we continue to improve and expand the platform.

Switching? Sorted!

Simply switch to 4planning. Import your existing customer data and easily set up your environment so you can get back to work immediately without having to rebuild everything manually.

We're happy to help!

Frequently Asked questions

What is service and maintenance management software?

Service and maintenance management software helps you to centrally organise maintenance contracts, customer products, appointments, work orders and reminders. This way, you know exactly when maintenance is required and which customer or installation needs attention.

4planning's maintenance management is suitable for which companies?

4planning is suitable for companies that perform periodic service or maintenance. This includes installation companies, maintenance companies, technical service providers, and suppliers of equipment or installations.

Can I manage service and maintenance contracts in 4planning?

Yes. You can record and manage service and maintenance contracts per customer. This way, you keep an overview of agreed appointments, contract durations, and recurring maintenance intervals.

Can I plan maintenance in advance?

Yes. Plan the next maintenance session immediately so that future work is identified and not forgotten in time.

Can I see which products a customer has?

Yes. You can link products, devices, and installations to a customer. This means you can see which product it is and what information belongs to it at every maintenance moment.

Does the customer automatically receive a maintenance confirmation?

Yes. Once a maintenance appointment is scheduled, the customer can automatically receive an email confirmation with the date, time, and relevant information.

Can I decide when maintenance reminders are sent?

Yes. You set yourself when the customer receives a reminder, for example, one week and one day before the scheduled maintenance.

Are maintenance emails sent from my own company?

Yes. Communication can be sent in your own corporate identity, from your own email address and company domain. This ensures that confirmations and reminders are professional and recognisable to the customer.

Hoe 4planning ervoor zorgt dat medewerkers niet voor een dichte deur komen te staan.

Customers automatically receive pre-set confirmations and reminders. This ensures they know in advance when an employee is visiting and reduces the chance of a missed appointment.

Can I view executed and future maintenance per customer?

Yes. Per customer, you can see what maintenance has been performed previously, what appointments are already scheduled, and when the next maintenance is due.

Do I need to email or call customers myself?

No, that is not necessary for planned confirmations and reminders. Once you have set up the automatic communication, 4planning will keep the customer informed at the chosen times.

How much does the 4planning service and maintenance software cost?

The costs depend on the chosen Business package and the features you use. You can try 4planning for free for three months.