Customer communication

Keep customers automatically up to date.

Plan appointments, send confirmations, and remind customers automatically. This way, every customer knows where and when you'll be visiting, and you'll be standing in front of a closed door less often.

Sinds 2016 gebruikt door meer dan 200 organisaties.

Rule customer communication from one clear app

From appointments to maintenance visits: inform customers automatically and ensure important moments are not forgotten.

Senn Friesen
Account manager

Keep customers informed on time up to date

Plan an appointment and share it directly with the customer. The appointment will automatically appear in the app and the customer will immediately receive a notification with all the important information.

Share appointments

Arrange an appointment directly with the right customer

Direct in the customer app

New appointments automatically appear in the customer's personal app

Automated notifications

Inform the customer immediately of new appointments and important changes

Agenda integration

Let customers add appointments to their own calendar with one click

E-mail in your own company branding

Send professional messages with your own logo, colours and branding

Send from custom domain

Send customer communications recognisable from your own email address

Automatic reminders

Set yourself when customers receive a reminder for an appointment in advance.

Project Journal

Share progress, photos and important project updates directly with the client

Automatic Appointment confirmations

Once you schedule an appointment, the customer automatically receives a clear confirmation by email. The date, time, location, and any additional information are sent immediately.

The e-mail will be sent in your own branding and from your own domain. This means you no longer have to send confirmations manually, and the customer will know exactly what to expect.

Remind customers automatically about Appointments

Decide for yourself when customers receive a reminder, for example one week and one day before the appointment. 4planning automatically sends these reminders with all important information.

This way, you no longer have to e-mail or call customers manually. Customers will be reminded in time, and your employees will be less likely to face a closed door.

Geef klanten toegang tot hun eigen customer portal

Customers can easily log in to their personal portal with your company branding and view important information themselves. Among other things, they can see which products or installations they have purchased, which projects have been carried out, which maintenance contracts are active, and when appointments are scheduled.

All information is presented clearly and is automatically updated. This means customers need to contact us less often for individual questions and always have access to the most up-to-date data.

Share project updates via the Project journal

Keep clients informed with a personal project journal. Share progress, photos, tasks and important updates directly from the relevant project.

The customer logs into their own customer portal and can review all shared messages in an organised manner. This keeps the customer involved and means you have to send fewer separate status updates by email or phone.

Start today
Met 4planning!

Create your own app entirely without obligation and start organising your organisation more efficiently straight away!

4planning, since 2016.

Since 2016, 4planning has been helping organisations to more intelligently manage customers, processes, and communication. Based on years of practical experience, we continue to improve and expand the platform.

Switching? Sorted!

Simply switch to 4planning. Import your existing customer data and easily set up your environment so you can get back to work immediately without having to rebuild everything manually.

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Frequently Asked questions

How does automatic customer communication work in 4planning?

4planning automatically sends confirmations, reminders, and important updates to customers. You decide which messages are sent and when.

Does a customer automatically receive an appointment confirmation?

Yes. As soon as you book an appointment, the customer will automatically receive an email with the date, time, location, and additional information.

Can I set when a customer receives a reminder myself?

Yes. You can decide for yourself when reminders are sent, for example one week and one day before the appointment.

Are emails sent in my own corporate branding?

Yes. Customer communications can be personalised with your own logo, colours, and company details. This ensures all messages are professional and recognisable.

Can I send emails from my own domain?

Yes. You can link your own email settings, so that messages are sent from your own company name and domain.

Do appointments also appear in the customer's app?

Yes. Scheduled appointments will be immediately visible in the customer's personal area. The customer will also receive an automatic notification.

Can a customer add an appointment to their own calendar?

Yes. From the customer app, an appointment can be added to the customer's personal calendar with one click.

What happens when an appointment is changed?

The appointment will be updated directly in 4planning. The customer can automatically receive a notification with the new date, time or other changed information.

Hoe 4planning ervoor zorgt dat medewerkers niet voor een dichte deur komen te staan.

Customers automatically receive an appointment confirmation and pre-set reminders. This ensures they are aware in good time when an employee will be visiting.

Wat is een projectjournaal?

A project journal is a central place where you share progress, tasks, photos, and important project updates with the client.

Can a customer view project updates themselves?

Yes. The customer logs into their own customer portal and can read all shared updates from the project journal there.

Can I see which communications have been sent to a customer?

Yes. Sent messages and contacts are stored with the correct customer. This allows your team to easily see what has been communicated.