Terms and Conditions for Ticket Sellers

Versie 1.1 — geldig vanaf 26 september 2026.

Article 1 - Definitions

1.1. Agreement
The agreement between 4planning and the ticket vendor regarding the use of the ticket module and associated services. This agreement may consist of a quotation, order confirmation, subscription, digital registration or other written or digital arrangement.

1.2. 4planning
The provider of the online software solution 4planning, which enables organisations to manage members, users, groups, events, communication, documents, contributions, tickets, scheduling and other organisational processes, among other things.

1.3. Ticket seller
The organisation, association, foundation, sports club, business club, company, institution or other party that offers, manages or sells tickets for an event, activity or meeting via 4planning.

1.4. Platform
The digital environment of 4planning, including the app, web application, ticket module, public ticket shop, iframe, administration environment, scanning functionality, and all related components.

1.5. Ticket
A digital or physical ticket, with or without a QR code, for or in connection with an event organised by or on behalf of the ticket vendor and offered or sold via 4planning.

1.6. Ticket Buyer
The natural person or legal entity that purchases, reserves, or obtains a ticket for an event from the ticket seller via 4planning.

1.7. Event
Any activity, gathering, match, meeting, training session, performance, party, business meeting or other event for which the ticket seller offers tickets via 4planning.

1.8 Services
All services that 4planning provides to the ticket seller via or in connection with the ticket module, including the technical availability of ticket sales, ticket management, ticket communication, payment processing, access control, reporting, and support.

1.9. Service costs
The fixed or variable costs that 4planning may charge the ticket seller, ticket buyer, or a combination thereof, for the use of the ticket module and related services.

1.10. Booking fees
The fixed or variable costs associated with processing, administering or fulfilling a ticket order.

1.11. Transaction costs
The costs associated with paying for tickets via certain payment methods or payment providers.

1.12. Payment provider
An external financial service provider or payment processor engaged by 4planning for processing payments, making payouts, executing checks, and managing payment flows.

1.13. KYC check
The mandatory identification, verification, and due diligence procedure that may be carried out by a payment provider, bank, or financial institution to comply with laws and regulations, including rules against fraud, money laundering, and terrorist financing.

1.14. Refund
A full or partial refund to a ticket buyer.

1.15. Chargeback
A payment dispute, chargeback, or reclaim by a ticket purchaser, bank, card issuer, or payment provider.

Article 2 – Applicability

2.1. These general terms and conditions apply to all quotes, proposals, discussions, order confirmations, agreements, services, legal actions, and forms of use between 4planning and the ticket seller concerning the ticket module.

2.2. These terms and conditions apply in addition to the general terms and conditions for organisations. In the event of any conflict between these terms and conditions and the general terms and conditions for organisations, these terms and conditions shall prevail with regard to ticket sales, ticket management, payments, refunds, chargebacks, access control and events.

2.3. The applicability of the ticket seller's general terms and conditions is expressly excluded, unless 4planning has accepted them in writing.

2.4. These terms and conditions also apply for the benefit of employees, engaged third parties, suppliers and agents of 4planning.

2.5. If any provision of these terms and conditions proves to be void, voidable or unenforceable, the remaining provisions shall remain in full force and effect. In that case, the parties shall agree on a replacement provision that approximates the intention of the original provision as closely as possible.

2.6. 4planning mag deze voorwaarden eenzijdig wijzigen. Een wezenlijke wijziging maken wij ten minste 30 dagen vóór de ingangsdatum bekend. Bent u het er niet mee eens, dan kunt u de overeenkomst vóór die datum beëindigen; tot dat moment blijven de oude voorwaarden gelden. Gewijzigde voorwaarden worden via de website, per e-mail of via de app bekendgemaakt. Indien u na bekendmaking gebruik blijft maken van de ticketmodule, wordt u geacht de gewijzigde voorwaarden te hebben aanvaard.

Article 3 – Formation of the agreement

3.1. Quotes and proposals from 4planning are without obligation, unless expressly stated otherwise in the quote.

3.2. If an offer includes a validity period and the offer is not accepted within that period, the offer shall expire and 4planning shall be entitled to amend the terms, rates and schedule.

3.3. An agreement is concluded after 4planning has confirmed the assignment in writing or digitally, after you have accepted a quote or proposal, after you have registered digitally, or after 4planning has commenced the execution of the services.

3.4. Quotations and agreements are based on the information provided by or on behalf of the ticket vendor. You are responsible for the accuracy, completeness, and reliability of this information.

3.5. An acceptance that deviates from the offer or proposal of 4planning shall be considered a new offer and a rejection of the original offer, unless 4planning confirms otherwise in writing.

3.6. Descriptions, images, price quotations, brochures, demonstrations and other information concerning the services are as accurate as possible, but do not constitute a binding commitment unless explicitly stated otherwise.

Article 4 – Services and Platform

4.1. 4planning makes the ticket module available, allowing you to create, manage, offer, sell, check, and administer tickets for your events.

4.2. 4planning shall exert its best efforts in the performance of services, unless a specific result has been agreed upon in writing and in sufficient detail.

4.3. 4planning grants you access to the platform via the internet or a similar network. You are responsible for the necessary equipment, internet connection, software, settings, and internal organisation to use the platform.

4.4. You are responsible for verifying all information that you post or have posted on the platform, including event information, ticket prices, ticket types, quantities, sales periods, age restrictions, access requirements and cancellation terms.

4.5. 4planning shall not be liable for errors in information about tickets, prices, events or conditions posted on the platform by or on your behalf.

4.6. You must provide all information and materials reasonably required for the performance of the agreement. This includes information about anticipated peak periods in ticket sales, so that 4planning can take reasonable technical measures.

4.7. You declare and guarantee that all information and materials provided are accurate, complete, up-to-date, and lawful, and that you are authorised to use this information and materials.

4.8. Your use of the platform, by you, your administrators, employees, volunteers, scanners and ticket buyers, must always take place in accordance with these terms and conditions, the general terms and conditions for organisations, the terms and conditions for ticket buyers and the procedures of 4planning.

4.9. 4planning may create test tickets for your event to check the functionality of the ticket module, payment flow, ticket generation, or access control, provided this does not exceed the maximum number of available tickets.

Article 5 – Role of 4planning and role of the ticket seller

5.1. 4planning is solely a provider of the platform and ticket module. 4planning is not an organiser, co-organiser, producer, performer, or party responsible for the content of your event.

5.2. You are solely responsible for the event, the content of the offer, the ticket conditions, the execution, safety, access, permits, communication with ticket purchasers, and compliance with laws and regulations.

The agreement for the purchase or reservation of a ticket is concluded between you and the ticket purchaser, unless expressly agreed otherwise in writing.

5.4. 4planning shall not be liable for any damage or complaints related to the event, including cancellation, postponement, alteration, denial of entry, security measures, content-related complaints, queues, capacity, accessibility, or visitor experience.

5.5. You are responsible for answering and handling queries, complaints, requests, and claims from ticket buyers and visitors.

Article 6 – Payment Services and Identity Verification

6.1. For the processing of payments, 4planning may use one or more payment providers. 4planning may determine which payment provider is used for a specific event, country, payment method or type of transaction.

6.2. By using the ticket module, you agree to the applicable terms and conditions, procedures, and checks of the relevant payment provider.

6.3. The payment provider may be used for receiving, processing, reserving, checking and paying out payments related to ticket sales.

6.4. You must provide all information that 4planning or the payment provider requires for onboarding, identification, verification, payment processing, fraud prevention, risk assessment, fiscal obligations, and compliance with laws and regulations.

6.5. The ability to receive payments or obtain payouts is dependent on the successful completion of the required KYC checks.

If you do not provide the required information, do not provide it on time, or provide it incorrectly or incompletely, 4planning and the payment provider may refuse payments, suspend payouts, block payment methods, or terminate the provision of services.

6.7. You guarantee that all information you provide for payment processing and onboarding, including company details, ultimate beneficial owners, bank details, and contact information, is accurate, complete, and up-to-date.

6.8. You must report changes in relevant data directly to 4planning or the payment provider.

4planning shall not be liable for any delays, blockages, rejections, checks, freezes, or restrictions imposed by the payment provider, bank, card company, or other financial service provider.

6a. Wie verkoopt, en waar het geld heen gaat

U bent de verkoper. U verkoopt tickets in eigen naam en voor eigen rekening. De koopovereenkomst komt tot stand tussen u en de ticketkoper; 4planning is daarbij geen partij. Dat geldt voor de prijs, de toegangsvoorwaarden, het al dan niet terugbetalen bij afgelasting en elke aanspraak van een koper over het evenement zelf.

4planning levert het platform en brengt daarvoor servicekosten in rekening bij de koper. Dat is een aparte overeenkomst tussen 4planning en die koper, los van uw verkoop.

Derdengelden. Heeft u een eigen betaalaccount gekoppeld, dan gaan de gelden van kopers rechtstreeks naar dat account. 4planning houdt, ontvangt of beheert die gelden dan op geen enkel moment. Loopt uw verkoop via het platformaccount van 4planning, dan ontvangen wij het geld en betalen wij het aan u door volgens artikel 7.

Wat dat betekent voor artikel 7. De bepalingen over saldo, reserves en verrekening (7.11 en 7.12) gaan uit van het model waarin wij het geld onder ons hebben. Loopt uw ticketverkoop via uw eigen betaalaccount, dan gelden die twee bepalingen niet — daar beheert uw betaaldienstverlener het saldo en gelden diens voorwaarden.

Chargebacks. Wordt een betaling teruggeboekt, ongeacht de reden, dan komt dat bedrag en de daarmee samenhangende kosten voor uw rekening. Een afgelast evenement is geen chargeback; daarvoor geldt de terugbetalingsregeling hierboven.

Article 7 – Risk management, reserves and payments

7.1. The payment provider may perform ongoing risk checks on transactions, ticket sales, refund rates, chargebacks, sector risks, volumes, complaints, and other relevant circumstances.

7.2. Based on these checks, risk mitigation measures can be taken, including adjusting payment terms, setting up reserves, temporarily withholding funds, or restricting payment methods.

7.3. Risk measures may take immediate effect without prior notice if necessary for safety, fraud prevention, compliance, or the protection of ticket purchasers, 4planning, the payment provider, or third parties.

7.4. If 4planning or the payment provider has indications that the financial risk has increased, you must provide, within the specified period, all reasonably requested information, such as financial data, event information, licensing information, visitor numbers, contracts or other supporting documents.

7.5. If you fail to provide the requested information or do not provide it in a timely manner, payments may be suspended and ticket sales may be restricted or terminated.

7.6. Payments will be made according to the agreed payment frequency, provided that all conditions of 4planning and the payment provider have been met.

7.7. The chosen payout frequency is always dependent on the processing times, checks and reserves of the payment provider.

7.8. To offset service charges, booking fees, transaction fees, refund costs, chargeback costs, subscription fees, outstanding invoices, and other amounts due against amounts to be paid.

7.9. 4planning and the payment provider may reserve a portion of the ticket revenue until after the event to cover potential refunds, chargebacks, complaints, reimbursements, or other liabilities.

7.10. If there is an increased risk, suspected fraud, unusual transaction volume, a high number of refunds or chargebacks, cancellation of an event or termination of ticket sales, 4planning and the payment provider may temporarily withhold a larger portion or the entirety of the ticket revenue.

7.11. Amounts on your account or balance may be used to process refunds to ticket buyers before these amounts are paid out to you.

7.12. 4planning is not obliged to perform a refund if your available balance is insufficient to cover the refund and any associated costs.

Article 8 – Fees, prices and costs

8.1. 4planning may charge fees for the use of the ticket module. These may include service fees, booking fees, transaction fees, subscription fees, module fees, refund fees, chargeback fees, or other agreed-upon fees.

8.2. The amount of the costs shall be stipulated in the agreement, quotation, price list, ticket settings or additional agreements.

8.3. Where the ticket module supports it, you can choose whether certain costs are borne by you, passed on to the ticket buyer, or partially distributed.

8.4. 4planning reserves the right to adjust its rates mid-term if there is cause to do so, for example due to changed costs of payment providers, changed legislation, additional compliance requirements, inflation, expansion of functionalities or changed market conditions.

8.5. You will determine the selling price of your tickets yourself, unless otherwise agreed in writing.

8.6. You are responsible for correctly entering ticket prices, VAT, discount codes, complimentary tickets, paid tickets, ticket limits, sales periods, and any surcharges.

8.7. If the balance on your account is insufficient to cover fees owed to 4planning, you must pay the remaining amount within the period stated on the invoice or in the agreement.

8.8. If no payment term is stated, a payment term of fourteen days from the invoice date shall apply.

8.9. You may only object to an invoice in writing within fourteen days of the invoice date. After this period, you will be deemed to have agreed to the invoice.

8.10. An objection to an invoice does not suspend your obligation to pay.

8.11. If you do not pay within the time limit, you will be in default by operation of law. 4planning may then charge statutory interest, extrajudicial collection costs, legal costs, and other actual costs incurred.

8.12. If you are in default, apply for bankruptcy, apply for a moratorium, cease your business, or your organisation is dissolved, all claims owed to 4planning are immediately due and payable.

Article 9 – Free tickets and fair use

9.1. The ticket module can offer the ability to create free tickets, invitations or QR codes.

9.2. 4planning may place limits on the number of free tickets, test tickets, invitations, QR codes or scans that you can use without additional cost.

9.3. If, in 4planning's opinion, your usage exceeds normal or reasonable use, 4planning may charge additional costs or restrict your usage.

9.4. The fair use policy is intended to prevent excessive use of server capacity, support, storage, email traffic, scan traffic, and other platform components.

9.5. 4planning may impose additional conditions or rates for large events, peak loads, a high number of free tickets, or deviating use.

Article 10 – Cancellation, amendment, refunds and chargebacks

10.1. You are solely responsible for the cancellation, modification or postponement of your event.

10.2. If an event is cancelled, altered, or postponed, ticket purchasers must be informed in a timely, clear, and comprehensive manner.

10.3. You are responsible for determining, communicating, and implementing your refund policy, to the extent legally permissible.

10.4. 4planning can offer you the option to refund sold tickets in full or in part.

10.5. 4planning is never obliged to refund service charges, booking fees, or transaction fees unless legally required to do so or otherwise agreed in writing. In afwijking hiervan geldt als vast beleid dat wij bij een afgelast evenement het volledige bedrag aan de koper terugbetalen, inclusief onze servicekosten.

10.6. If you choose to also refund service charges, booking fees, or transaction fees to ticket purchasers, you must ensure that sufficient balance is available for this.

10.7. Refunds may be subject to administrative or technical charges.

10.8. 4planning will only process refunds if sufficient balance is available or if you have paid the necessary amounts to 4planning in advance.

10.9. In the event of a chargeback, 4planning may deduct the value of the ticket, any service fees, administrative fees, chargeback fees, and other costs from your balance or future payouts.

10.10. You must provide 4planning with all the information required for the processing of refunds, chargebacks, complaints, payment disputes and fraud investigations.

10.11. All financial consequences of refunds, chargebacks, payment disputes and complaints from ticket buyers shall be borne by you, unless there is intent or wilful recklessness on the part of 4planning.

Article 11 – Access Control and Scanning

11.1. The ticket module may include features for QR codes, scanning, ticket validation, scanner accounts, and access logging.

11.2. You are responsible for organising and carrying out access control at your event.

11.3. You are responsible for the correct setup, use and management of scanners, scanner accounts, access rights, internet connections, equipment and personnel.

11.4. 4planning is not liable for faulty scanning, insufficient internet connection, dead batteries, incorrect use of scanner accounts, human errors, duplicate access, denied access or operational problems during the event.

11.5. You are responsible for ensuring you have sufficient equipment, internet connection, personnel and procedures for correct access control.

11.6. If 4planning makes equipment, scanners, power banks or other materials available at your request, these shall remain the property of 4planning, unless otherwise agreed in writing.

11.7. You must use the provided materials with care, keep them in good condition, and return them promptly after the event.

11.8. Damage, loss, theft or late return of provided materials will be at your expense.

4.9. 4planning may apply a deposit, reservation or retention for materials made available.

11.10. If you require additional support, staff, facilities, or technical assistance with access, this must be requested in writing and in good time. 4planning is not obliged to provide such additional services unless agreed in writing.

Article 12 – Seat Selection and Additional Ticket Functions

12.1. If the ticketing module offers features for seat selection, zone layout, floor plans, time slots, capacity management, or other additional ticketing features, you are responsible for setting them up and checking them correctly.

12.2. You are responsible for supplying correct floor plans, sections, seating, capacity, numbering, and other relevant information.

12.3. If 4planning provides support at your request for the setup of seat selection, floor plans, or other additional features, additional charges may apply.

12.4. 4planning is not liable for errors in seating, double bookings, incorrect zone layouts, incorrect capacity or faulty settings that were provided or approved by or on behalf of you.

Article 13 – Reporting and administration

13.1. During the term of the agreement, you will have access via the platform to information about sales status, ticket sales volumes, transactions, visitor data, scans, and other available reports.

13.2. The availability and content of reports depend on the functionalities of the ticket module and the data available via the payment provider.

13.3. You are solely responsible for checking, downloading, storing, and processing reports required for your administration, tax obligations, event organisation, or internal accountability.

13.4. Invoices, reports, notifications and other communication between 4planning and you may take place digitally via e-mail, the app, the platform or any other digital environment.

13.5. If you request support with reporting, marketing tracking, pixels, server-side tracking, exports, or additional analyses, 4planning may charge additional fees for this.

Article 14 – Privacy and personal data

14.1. When selling tickets via 4planning, personal data of ticket buyers and visitors is processed.

14.2. You are in principle the data controller for the personal data processed in the context of your event and ticket sales.

14.3. 4planning processes personal data on your behalf insofar as this is necessary for the provision of the ticket module and associated services.

14.4. To the extent that 4planning processes personal data on your behalf, the processor agreement or supplementary privacy agreements between 4planning and you shall apply.

14.5. You are responsible for informing ticket buyers and visitors about the processing of their personal data.

14.6. You are responsible for determining the legal basis for the processing of personal data, including data you request via additional ticket fields.

14.7. If you request special, sensitive or supplementary personal data, you will be responsible for its necessity, lawfulness, proportionality and security.

14.8. You guarantee that the content, use and processing of personal data are not unlawful and do not infringe third-party rights.

4planning shall take appropriate technical and organisational measures to secure personal data, taking into account the nature of the processing, the risks and the state of the art.

14.10. 4planning will, as far as reasonably and legally required, support you with data subject requests, data breaches, security incidents, audits, and other privacy obligations. 4planning may charge reasonable costs for this.

14.11. If 4planning discovers a security incident or data breach concerning personal data processed on your behalf, 4planning will inform you about this as soon as possible.

14.12. You give 4planning permission to engage sub-processors for the performance of the services, such as hosting providers, payment providers, email services, and technical suppliers.

14.13. 4planning may process or have personal data processed outside the European Economic Area if this is done in accordance with applicable privacy legislation.

14.14. 4planning may also process personal data for its own legitimate interests, provided this is legally permitted, for example for security, fraud prevention, analysis, platform improvement, and compliance with legal obligations.

Article 15 – Intellectual Property

15.1. All intellectual property rights to 4planning, the platform, the ticket module, software, source code, designs, interfaces, documentation, trade names, logos and technical solutions remain the property of 4planning or its licensors.

15.2. You are granted a limited, non-exclusive, non-transferable, and revocable right of use solely for the duration of the agreement.

15.3. You are not permitted to copy, modify, rent, sell, sublicense, reverse engineer, decompile, or otherwise use the platform or ticket module outside of the agreed purposes.

15.4. All rights to content, logos, images, texts and event information that you yourself provide remain with you or your rights holders.

15.5. You grant 4planning the right to use delivered content to the extent necessary for the performance of the agreement, including the display of event information, tickets, confirmations, and communication to ticket buyers.

15.6. You guarantee that you are entitled to use all submitted content and indemnify 4planning against third-party claims for infringement of intellectual property rights or other rights.

Article 16 – Warranty and Availability

16.1. 4planning shall perform the services with the care and expertise that would be expected of a professional service provider.

16.2. 4planning does not guarantee that the platform or the ticket module will always be available without interruption, errors, or defects.

4planning may temporarily take the platform or parts thereof out of service for planned or unplanned maintenance, modifications, security measures, or improvements.

16.4. 4planning may change, extend, limit or remove functionalities of the platform and the ticket module, provided that the core of the service provision is not substantially affected.

16.5. Both parties shall endeavour to meet agreed deadlines and schedules. Deadlines shall not be fatal unless expressly agreed otherwise in writing.

16.6. The performance of obligations by 4planning is partly dependent on timely and correct cooperation, information and approval from the ticket vendor.

16.7. Except as expressly agreed, 4planning provides no guarantees regarding suitability for a specific purpose, commercial results, sales volumes, visitor numbers, conversions, or error-free operation.

Article 17 – Liability

17.1. 4planning is solely liable if you demonstrate that you have suffered direct damage as a direct result of an attributable failure by 4planning.

17.2. 4planning shall not be liable for errors concerning information on tickets, ticket prices, event details, entry requirements, capacity, sales settings or other data entered, provided or approved by or on your behalf.

17.3. 4planning shall not be liable for any damage in connection with the event itself, including cancellation, postponement, safety, access, performance, visitor complaints, permits, nuisance, injury, communication or operational issues.

17.4. 4planning shall not be liable for indirect damage, consequential damage, loss of profit, missed savings, reputational damage, loss of data, loss of goodwill, business stagnation, or damage resulting from third-party claims.

4planning is not liable for damage that is caused, in whole or in part, by procedures, settings, suppliers, assistants, materials, systems, or external links prescribed by you.

17.6 4planning is not liable for damage caused by wilful misconduct, gross negligence, or unlawful acts by users, ticket purchasers, visitors, employees, volunteers, or other persons who have gained access to the platform through you.

17.7. If 4planning is liable, this liability is limited to the amount paid out by 4planning's liability insurer.

17.8. If no insurance payout is made, liability is limited to the amount you have paid to 4planning for the services in question in the three months preceding the event causing the damage, with a maximum of €5,000.

17.9. De beperkingen van aansprakelijkheid gelden niet indien sprake is van opzet of bewuste roekeloosheid van 4planning, en evenmin bij schade door dood of letsel.

17.10. Claims for damages shall lapse one year after the date on which you became aware or could reasonably have become aware of the damage and the potential liability of 4planning.

Article 18 - Indemnity

You indemnify 4planning against all claims from ticket purchasers, visitors, supervisors, payment providers, suppliers and other third parties that are directly or indirectly related to your event, ticket sales, ticket information, refund policy, access control or use of the ticket module.

18.2. This disclaimer applies, among other things, to claims concerning cancellation, postponement, access, refunds, chargebacks, personal data, security, permits, taxes, copyrights, consumer rights, misleading information, and complaints from ticket purchasers.

18.3. You will indemnify 4planning against all damage, costs, fines, claims, legal fees, and administrative charges incurred by 4planning as a result of a claim covered by this indemnity.

18.4. 4planning may offset damages, costs, or outstanding amounts against your balance, payouts, or other amounts owed to you by 4planning.

Article 19 – Force Majeure

19.1. 4planning shall not be liable and shall not be obliged to perform in the event of force majeure.

19.2. Force majeure means any circumstance beyond the reasonable control of 4planning which prevents full or partial performance or makes it unreasonably onerous.

19.3. Force majeure includes, but is not limited to: internet failures, hosting problems, power outages, fire, flood, strikes, staff illness, war, terrorism, government measures, legal restrictions, cybercrime, DDoS attacks, failures at suppliers, failures at payment providers, delays in service delivery by third parties, and other unforeseen circumstances.

19.4. Malfunctions, restrictions, freezes, checks or delays by payment providers, banks or financial institutions shall also be considered force majeure for 4planning.

19.5. If a force majeure situation continues for more than thirty days, both parties may terminate the agreement in writing without any right to compensation.

Article 20 – Suspension and termination

4planning may terminate the agreement with immediate effect or suspend its obligations if 4planning reasonably deems that the assignment is no longer responsible, lawful or feasible.

4planning may terminate or suspend the agreement in whole or in part if you breach these terms or the agreement and fail to remedy such breach within seven days of written notice.

4planning may terminate or suspend the agreement with immediate effect and without further notice of default if there is a serious or irreparable breach.

20.4. 4planning may terminate or suspend the agreement with immediate effect if:

• you file for bankruptcy or are declared bankrupt;
• you apply for or obtain a moratorium;
• your company or organisation is being wound up or dissolved;
• you offer a settlement to creditors;
• a substantial part of your assets is seized;
• your undertaking or a substantial part thereof is sold or transferred;
• you do not complete the required KYC checks;
• the payment provider refuses your onboarding or terminates payment services;
• There is a suspicion of fraud, abuse, unlawful ticket sales or a serious reputational risk;
• 4planning is required to do so by legislation, a supervisor, payment provider or other authorised party.

20.5. Upon termination, all claims of 4planning shall become immediately due and payable.

20.6. Termination does not release you from obligations that arose before termination, including payment obligations, refund obligations, tax obligations, privacy obligations, and indemnity obligations.

20.7. Upon termination, 4planning may restrict or terminate access to the ticket module and delete, anonymise or make inaccessible data, to the extent permitted by law.

20.8 If 4planning cannot reasonably avoid costs already incurred, ongoing commitments or third-party costs as a result of termination, these costs will be borne by you.

Article 21 – Retention periods after termination

21.1. Following the termination of the agreement, 4planning may retain data to the extent necessary for administration, legal obligations, fiscal retention periods, evidentiary purposes, fraud prevention, disputes, or compliance with obligations towards payment providers.

21.2. As far as legally permitted, 4planning may retain data for up to seven years after the end of the financial year to which the data relates, for administrative and tax purposes.

4planning will take reasonable measures to treat stored data confidentially and securely.

21.4. You are responsible for downloading and saving reports, visitor data, transactions, and other data needed for your own administration in a timely manner.

Article 22 – Miscellaneous provisions

22.1. These terms and conditions do not contain any third-party rights, unless expressly stated otherwise.

22.2. Amendments or additions to the agreement are only valid if confirmed in writing or digitally by 4planning.

22.3. The non-exercise or delayed exercise of a right by 4planning does not mean that 4planning waives that right.

22.4. You may not transfer, pledge, or otherwise make available rights and obligations from the agreement to third parties without the prior written consent of 4planning.

22.5. 4planning may transfer its rights and obligations under the agreement to a group company, successor in title, or third party that continues the provision of services.

Article 23 – Applicable law and dispute resolution

23.1. These terms and conditions, the agreement and all legal relationships between 4planning and the ticket seller are exclusively governed by Dutch law.

23.2. The parties shall attempt to resolve disputes through mutual consultation first.

23.3. If a dispute cannot be resolved through discussion, the dispute shall be submitted to the competent court in the district where 4planning is established, unless mandatory law dictates otherwise.

Article 24 – Contact

24.1. For questions regarding these terms and conditions or the use of the ticket module, please contact us via info@4planning.nl.

01-01-2025