Professional product management for an unparalleled service experience

For SMEs, information is worth its weight in gold, and with our latest update to 4planning Business, we give you complete control over your clients' hardware and products. It is now possible to link specific products directly to a client profile. Whether it's a central heating boiler, a server farm, painting work, or office furniture; from now on, you'll know exactly what's on-site even before you get in the van.

This extension offers unprecedented benefits for your day-to-day operations. Thanks to the detailed file structure, you can deal with your customers in an extremely professional manner. If a customer calls with a fault, you don’t need to ask what type of device is involved; you can see immediately in the system: “Is this the 2023 Dell UltraSharp on the second floor?”. In addition, the system helps you proactively with upselling and maintenance. You can see at a glance when a warranty period is expiring or when an item (such as a window frame or machine) is due for replacement or a new service.

The product table is extremely flexibly designed with fields for the name, brand, model, serial number, installation date, and internal location. A useful visual addition is the status-badge: this automatically turns red as soon as a product’s warranty expires, so you can immediately see where the opportunities or risks lie. This not only improves your service levels, but also optimises your stock management and planning.